AI-powered Contact Center.

Create amazing customer experiences with enterprise contact center software.

Enterprise-grade communications at afforadable prices.

Phone Conversation Scripting & Recording

Leasing Agents Read Off Pre-Planned Scripts with Answers to Questions

Call Routing

Route calls by queue, day, time, agent, or skillsets to streamline process

Cloud Access

Record sales calls directly to the cloud for future access of conversations

Real-Time Analytics

Daily or weekly reports showing leasing agent calls, times & availability

Smart Scripting

Create and modify sales call scripts to obtain autonomy in your business
A female leasing manager using the Broadvoice contact center tools.

Display Leasing Agent Call Data on Monitors

Operate a call center with live data on wall monitors or just show it in your leasing office
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A male leasing agent being trained to use the Envoy Voice phone system and contact center by his female leasing manager.

Address Issues real-Time & Use Barge In Feature

Managers can listen in on calls and join at any time for training purposes

Create an AI-Support Center

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Create 800 Numbers

Create corporate numbers for the head office that each property rolls over to after hours

Transfer Calls Company Wide

Transfer calls to virtual attendants when not in the office or to remote staff

Create Sales & Support Teams

Create groups & apply them to required team members to have the system forward calls

A Full Call Center Solution Add On to Any Plan

A diagram of the Broadvoice Desktop app showing it's features.

Contact Center Features

Queue Callback

Let customers opt in for a return call without losing their place in the queue.

Call Recordings

Record calls for certain employees or departments such as the maintenance team to verify accuracy of what's being said.

A male leasing manager listening to call recordings while out to lunch.

Online Access

Access contact center functionality from anywhere at any time.

A male leasing agent using the Broadvoice online access features while showing an apartment unit to a prospecting buyer.

Social Media

Connect to Facebook and other social media channels to support agent interactions.

CSAT Surveys

Conduct satisfaction surveys to measure the quality of your service at the end of each call.

Auto Dialer

Automate call dialing to maximize contacts per hour and reduce call duration.

Male and female contact center agents in a call rotation.

Call Scripting

Create beautiful call scripts with answers to common questions to duplicate process to all employees the same way on the phone.

A male leasing agent using the Envoy Voice call scripting feature.

Historical Call Data

View and export data to evaluate performance and review with management teams.


Customizable voicemail keeps important messages accessible.

Instant Message

Real-time chat for quick, efficient team communication.

Desktop App

Convenient access for enhanced productivity.


Streamline workflows with business app integrations.

Tech Support

Enjoy peace of mind with unlimited tech support.


Data-driven decisions through detailed communication insights.

Audio Conferencing

Clear audio meetings, bridging location gaps.

Video Conferencing

High-quality face-to-face meetings for visual communication.

File & Screen Sharing

Effortless file and screen sharing for collaboration.

Agent Pipeline

Manage communication flow efficiently for better interactions.

Call Rotation

Evenly distribute calls among your team.

Call Blocking

Control incoming calls for better call management.

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